Shipping & Returns

Shipping

VitaCup offers UPS and USPS ground shipping that, after receiving your shipping confirmation email, will usually deliver within 7 days to 10 business days of the order to households in the contiguous United States, with longer ship times to destinations outside the contiguous United States. Shipments are retrieved from our warehouse Monday through Friday. *Free shipping applies to orders of $39 or more, some limitations apply. 

Shipping for customers in Hawaii and Alaska has been upgraded to Priority shipping at a cost of $10 per order. The default shipping fee is applied for addresses in the states of Hawaii and Alaska at checkout. 

Priority shipments - orders with priority shipping will be packaged and fulfilled the next business day. Holidays may affect fulfillment times. Please allow 3 - 5 business days for your priority shipment to arrive. 

Canada shipping is a flat rate of $25 for one time purchases and subscriptions, customs duty fees may be required at time of delivery. VitaCup is not responsible for any customs fees. 

If your package does not arrive, please contact our team to inquire about creating a case on your missing package at help@vitacup.com.

For more information on shipping please visit our Help Center here. 

Note: if you are using a discount code make sure the total value after entering the code is at least $39 to avoid shipping cost.

Damaged or Incorrect Orders

If your package is damaged or your order is incorrect, we may require photographic evidence to help document the issue and process a replacement. These requests must be received within 7 days of package delivery date.  

Returns & Refunds

VitaCup does not accept returns. This helps keep our customers and staff safe. Any refund* request must be received by VitaCup within 45 days from the initial order date. If a package is returned back to our facility, return package shipping costs are not covered by VitaCup.

Refused packages that do arrive back at our business will be reviewed by VitaCup and are subject to a $9.00 restocking fee.

*Refunds cannot be processed for packages lost in transit, shipping delays, orders forwarded or redirected in transit, insufficient/incorrect shipping addresses, or packages deemed undeliverable due to carrier's judgment, as well as accidental subscriptions, or late subscription cancellation requests. Packages that are returned to our facility with no communication to our service desk will not be automatically refunded.  Refund requests must still be received within 45 days of the original order.

Coffee brewers have a 90-day warranty. Replacements will be offered for any manufacturer's defect, brewers are not eligible for refunds or returns.

Gift cards are not eligible for refunds. 

Refunds will not be provided for shipping costs, accessories like ecomugs, ceramic mugs or sampler packs.

International Customers - We do not accept returns due to problems relating to not following customs regulations or any export rule, law, regulation or order. We will not provide any refunds for any orders that are seized by customs officials, refused or held for delivery, abandoned by the intended recipient, that cannot be delivered due to an address error, or that contain products that cannot be sold in your country. Custom fees may be required for international packages. This fee cannot be waived or covered by VitaCup.

Information here is for www.vitacup.com purchases only. 

For any questions, you have please contact our customer service team at customerservice@vitacup.com.

Recurring Subscriptions

VitaCup customers have the option to select a subscription at checkout. Subscriptions are by selection only and provide the option to receive a discount on recurring shipments. Subscriptions are never automatically applied to accounts and must be initiated by the customer. Customers who choose to sign up for a recurring subscription will be auto shipped their VitaCup purchase every 30 days* by default. PayPal, Apple Pay, and Google Pay are not current payment methods for subscriptions. 

Subscriptions may be cancelled or changed at any time, however, if they are cancelled/changed on your renewal date, the subscription order may have already been packaged and become ineligible for cancellation of the individual order. Any changes made will take effect on the next billing cycle. If your auto-payment has already processed, we cannot retrieve your package for any changes or cancellations. You may not receive any refunds based on a late subscription cancellation.  If you need assistance cancelling your subscription, you may email customerservice@vitacup.com or call our customer service line at 1(888) 857-8482. Cancellations outside of self-service through your account may take up to 48 hours to process. Any shipments processing within those 48 hours will still be applied to the customer account. We make every attempt to process your requests immediately.

Canada shipping is a flat rate of $25 for one time purchases and subscriptions, customs duty fees may be required at time of delivery. VitaCup is not responsible for any customs fees.

*Any subscription edits or changes can be made by logging into your www.vitacup.com account. Sign up for a free account here.

Customer Satisfaction Guarantee

VitaCup is guaranteed* to leave you satisfied!  If you have a problem with our flavor or product function we can help.  

We love to work with our customers to find the right match.  We process product replacements, partial refunds or store credits, and payment refunds at our discretion. **Note**, satisfaction guarantee based refunds are limited to 32 single-serving coffee or tea pods (two 16 count boxes) or less. Larger orders are limited to a refund equal to the full price of 32 single-serving coffee pods.  Restrictions apply with Keto Max coffee pods, please contact our team for details. 

Sampler packs are not covered by our Customer Satisfaction Guarantee.

Please note: Customer Satisfaction Guarantee is valid for up to 45-days of the purchase date. Refund processing times may vary and require 5-10 business days depending on your banking institution, credits may not appear on your account right away. You may need to check with your bank or credit card company if you think there may have been an error, to ensure the refund is processing. If you continue to have issues after 10 days, please contact us by e-mailing customerservice@vitacup.com. Only one replacement order per customer. Replacement orders and guarantee are for www.vitacup.com purchases only. 

Discounts & Promotions

Promotions and coupon codes and valid for a limited time. VitaCup reserves the right to cancel, suspend or decline promotions at our discretion. Coupon codes cannot be combined and only one code is allowed per transaction. Recurring subscription items, bundles, variety packs and clearance products are excluded from website promotions. Limited time promotions may have terms that fall outside of these stated terms for complete details please email help@vitacup.com.

Order Changes / Cancellations

Please call 1-888-857-VITA or chat live with an agent during business hours within 1 hour after placing your order if you need to change or cancel for any reason. Any cancellations or modifications received more than 1 hour after the initial request will not be applied. For additional information please email customerservice@vitacup.com